Emergency Service Platform

A centralized environment for distributed alerts to help the emergency services of the city of Antwerp

The customer

Digipolis Antwerp

Digipolis Antwerp is the digital services provider for the citizens of Antwerp. The IT-partner of the city develops software and implements hardware, networks, and telecom infrastructure.

Digipolis also guides the city workers, OCMW, police, healthcare, and emergency departments in their IT-projects and provides qualitative and stable support for operational activities and environments

Can we build a centralized environment where data can be shared between emergency services?

Digipolis is one of the most innovative intstitutions in Belgium regarding IT solutions for cities and its citizens. With their ACPaaS environment, they use modular software building blocks to build a wide range of innovative solutions.

One of the new projects involved building a platform where emergency services could share data and alerts on emergencies and interventions. The goal was to reuse components of the generic Big Data environment to set up a new platform for the emergency services.

The problem

Whenever an emergency occured, police, healthcare or fire department services were alerted individually. The data they need for an intervention is not centralized, and not easily shared between different teams. They were in need for a solution that automatically fetches all relevant information from different systems when an intervention occurs, and shares this information between teams.

Solution

Emergency Service Platform

The Emergency platform fetches all relevant information for an intervention, based on the type and the location. It can fetch building plans from city archives, find relevant camera locations, look at weather information, …

The platform also has integrated AI capabilities for automated license plate recognition or scanning containers for dangerous contents. In the future, these capabilities can be expanded even further.

The speed and automation of this platform ensures the right information can be made available to the right person, and that new information coming in is automatically available to all caretakers involved

Centralized data

AI capabilities

better operations

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DATA VISION

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Setting the direction for data-driven success

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EXECUTION

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Transforming into a data business

With the roadmap as our guideline, we will start implementing the strategy by delivering the right hands-on expertise, training tracks and aftercare services
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